Citibank - Servion Win Best Call Centre Project 2012 At The 13th Asian Banker Technology AwardsReported by i-Newswire.com on Saturday, 19 May 2012 (on May 19, 2012)
|
Servion Global Solutions, world leader in Customer Interaction Management (CIM) solutions and Citibank NA Singapore won the coveted Best Call Centre Project Award at the 13th annual Asian Banker Summit 2012.
Servion Global Solutions, world leader in Customer Interaction Management (CIM) solutions and Citibank NA Singapore won the coveted Best Call Centre Project Award at the 13th annual Asian Banker Summit 2012. Over 45 financial institutions from 14 countries across the Asia Pacific, and the Gulf region were evaluated as part of the Technology Implementation Awards Programme 2012.
A highly anticipated recognition program for technology in the financial services industry, the awards program is designed to determine and award best practices of technological innovation in banking operations after a rigorous three-month long evaluation process by prominent global bankers, IT consultants and academics.
Panel of experts for this year’s technology awards consisted of Alex Escucha, First Vice President of the China Banking Corporation and the Chairman of the judging panel, Professor Steven Miller, Dean of the School of Information Systems at Singapore Management University (SMU) and Brett King, strategic advisor and Managing Principal at User Strategy, a boutique consulting firm.
The Best Call Centre Project Award was awarded to Citibank and Servion for having effectively managed and administered centrally an IVR technology framework that gave Citibank customers a consistent customer experience across multiple Asian countries and enabled Citibank’s regional businesses to customize IVR features based on local requirements all at lower costs.
K. Balakrishnan, Managing Director and CEO Servion, said, “We are very proud of this recognition. Having achieved this jointly with one of the most respected banks in the world makes it even more special. We are delighted that the Servion team was able to bring about technology changes, which resulted in an overall reduction of cost and improvement of performance of Citibank’s IVR systems while supporting multiple countries and multiple features across locations in Asia.
We attribute this award to the focus Servion brings to CIM. We will continue to invest in developing deep insights in CIM in the face of the changing consumer landscape. This will further enhance our ability to deliver topline solutions that address customers’ CIM challenges.” Balakrishnan added.
About Servion
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 600 enterprises across 61 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information, log on to www.servion.com
About The Asian Banker
The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Hong Kong and Shanghai as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. The company’s website is www.theasianbanker.com
For more information please contact:
Vaishali James
Servion Global Solutions
T : +91 44 6108412
vaishali@servion.com
Monica Guerra
Like Minds Consulting
T : +65 6396 3540
monica@likeminds.sg
Company Contact Information
Like Minds Consulting
Monica Guerra
371 Beach Road, #03-36 Keypoint Building Singapore
199597
+6563964450
News and Press Release Distribution From I-Newswire.com
Links:  Full news story
|
|
|
| Recent related news |
| |
PRWeb
4 hours ago | Providing small to mid-sized manufacturing and distribution companies a comprehensive guide and... |
guardian.co.uk
18 hours ago | Hugh Muir and a panel of guests answer your G8-related questions in front of a live audience
•... |
guardian.co.uk
18 hours ago | Google's Eric Schmidt has suggested they will be used for surveillance, but those who make them... |
DailyFinance
19 hours ago | Filed under: Investing
*Otelco Emerges from Bankruptcy with New Credit Facility and New Listed... |
guardian.co.uk
1 day ago | Independent investigation launched after Digital Media Initiative, which aimed to digitise archive,... |
| |
This is
1 day ago | This is Tamworth --
BUSINESS leaders in the region have welcomed recent announcements in the... |
PRWeb
1 day ago | The Global Corporate Awards presentation ceremony was held on at Long Island Marriott, NY. Asian... |
This is
1 day ago | This is Derbyshire --
The shocking terrorist murder of a soldier met widespread condemnation in... |
guardian.co.uk
2 days ago | Breaking news is no longer the preserve of established broadcasters, thanks to the camera phone and... |
Zero Hedge
1 week ago | · Mine union threatens to bring South Africa to 'standstill' (Reuters)
· Russia Raises Stakes in... |
| |
|
|
Facebook
E-mail
Twitter
Mixx
StumbleUpon
FriendFeed