The Etiquette of Luxury Service: Harrods Sales Team Master the Nuances of International Business EtiquetteReported by PRWeb on Wednesday, 2 May 2012 (on May 2, 2012)
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Harrods, the world’s finest luxury brand store, remains ten steps ahead by investing in their elite sales team with International Etiquette and Cross-Cultural training from Minding Manners.
London, UK (PRWEB UK) 2 May 2012
When the world’s finest luxury brand store decided to offer international corporate etiquette training to their top sales teams in the Luxury Watches Department, Harrods called on London’s leading International Etiquette and Protocol Consultancy to deliver. Minding Manners presented two full-day sessions on International Etiquette for the exclusive sales team with focus on taking their already finely honed-customer service skills to the next level by emphasizing the international etiquette aspects of multi-cultural awareness. With an extensive VIP clientele coming to London from the Middle East, Asia, Europe, Africa and the Americas, the training covered all aspects of meeting, greeting and interacting with the utmost of cross-cultural respect.
Understanding when to shake hands and when to not do so (and why), eye contact and body language to avoid, as well as the elements of collectivist relationship-building were covered in detail. Stories of everyday shoppers entering luxury stores to be greeted with a handshake, offered a glass of Champagne and then placed with a beautiful watch around their wrist were outlined as ‘dispelling the myth’, highlighting that not every culture appreciates a handshake, nor do they all drink Champagne. Furthermore, mixed gender touch of any nature is not always welcome. The Harrods sales teams knows the value of understanding gender issues in relationships and how to best make their customers feel comfortable, and most of all, well respected. Harrods equally recognises that the nuances of refined global interactions are no longer an ‘edge’, but a pre-requisite to remaining number one. Accordingly, the partnership with Minding Manners enhanced the tools they already hold, further enabling the Harrods sales team to successfully navigate the territories of globalization, where business relationships with an elite global clientele are more common than anywhere else in the world.
The trainings were led by the Minding Manners President, Tamiko Zablith, who is an internationally certified Etiquette and Protocol Consultant, and the Principal of the International Etiquette and Protocol Academy of London. She was joined by the International Business Manager, Christine Pearce, who is also a certified British Etiquette and Image Specialist, bringing the Harrods Luxury Watches team the most comprehensive finishing school inspired training available.
“The sales team was clearly drawn from the best in the field as they all had a solid foundation in exceeding customer’s expectations,” shares Ms Pearce.
“The beauty in delivering the programme was in drawing the international team into each other’s world when discussing cultural taboos and sensitivities. We are all conditioned by our past, which makes stretching our comfort zone a bit daunting, yet the team were all highly willing and excellent participants,” reiterates Ms Zablith.
Minding Manners is registered at Suite 322, 34 Buckingham Palace Road, London SW1W 0RH, England, United Kingdom.
Links:  Full news story
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